Sky Kamas allows customers to request refunds for products on reasonable terms.

You are responsible for the information you provide during the process of your order, the name of the game character (EXACT IN GAME Name) that you provide us in your order is the character that will receive the order in the game, please make sure you complete it correctly, We are in no way responsible for wrong delivery if you provided us with wrong name.

We may issue refunds under the following conditions:

1. Products not received: The products were not delivered to the customer within the scheduled delivery time. In this case, the customer can request a refund. If you decide to wait, we will do our best to deliver your order as soon as possible. (you maintain the option of refund at any time)

2. Repeat payment: The customer made a repeat payment on an order. In this case, we can respect the customer's willingness to give a refund. We will refund one of the payments, or multiple payments (The premise is that the order is not delivered).

3. Sometimes, we need your help to verify payment information. If you reject it or do not respond to our request within 7 days, your order will be canceled and refunded immediately. For account orders, if you do not complete verification within 2 days, your order will be canceled and refunded immediately.

4. Where your payment amount is less than the order amount you will have the opportunity to recover the balance or receive a delivery equivalent to the amount paid (subject to our discretion) If you reject it or do not respond within 7 days, your order will be canceled and refunded immediately.

In the following cases, I am afraid that we cannot refund customers:

1. Complete delivery: The products have been delivered to the customer as agreed and in accordance with the description.
2. Unpaid Order: Customer cannot request refund for unpaid order.
3. For any reason other than the one mentioned above in “We may issue a refund under the following conditions”.

About refund, please contact our 24/7 online customer service under reasonable conditions. Your refund request will be verified after you submit the order number and refund reason. If the request is approved, the refund will be returned to the customer's account or bank card.

Refund processing time: We will process the refund request within 5 business days, but the exact refund time is determined by the processing speed of different banks.